1. Introduction
This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered by Thimze Media.
By placing an order, you agree to the terms below.
2. Order Processing
Orders are processed only after:
- Full payment is received
- Design files are submitted and approved
Processing time depends on:
- Product type
- Order volume
- Production requirements
Processing time is separate from delivery time.
3. Production Timeline
- Production timelines are estimates, not guarantees
- Typical production may take 3 – 5 business days
Delays may occur due to:
- High order volume
- Equipment or technical issues
- Material shortages
4. Delivery Options
We offer delivery through:
- Third-party logistics providers
- Local dispatch riders (for nearby deliveries)
- Pickup options
Available options will be shown at checkout.
5. Delivery Timeframe
Estimated delivery times:
- Lagos: Within 1 – 2 business days
- Outside Lagos: Within 1 – 3 business days
Delivery timelines are handled by third-party providers and may vary.
6. Delivery Fees
Delivery fees are calculated at checkout
Fees depend on location, order volume, delivery method
Shipping fees are non-refundable.
7. Order Tracking
Where available:
- Tracking details will be provided after shipment
- Customers are responsible for monitoring delivery updates
8. Failed or Delayed Delivery
We are not responsible for delivery failures caused by:
- Incorrect or incomplete address
- Unreachable phone number
- Customer unavailability
If a delivery fails, redelivery may attract additional charges.
9. Risk & Ownership
Risk transfers to the customer once the order is handed over to the delivery provider
We are not liable for:
- Loss
- Theft
- Damage during transit (handled by logistics partner)
10. Damaged or Missing Items
If your order arrives damaged or incomplete:
Report within 24 hours of delivery:
Send a message to us on Whatsapp with your order number and clear photos/videos.
We will investigate and provide resolution where applicable.
11. Orders Pickup
For pickup:
- Customers will be notified when orders are ready
- Orders must be picked up within 1 – 30 business days
We are not responsible for items not picked up within the timeframe
12. Delivery Delays Disclaimer
We are not liable for delays caused by:
- Logistics partner issues
- Traffic or weather conditions
Need Help?
Send us an email at orders@print.thimzemedia.com or send reach out on Whatsapp for questions related to orders terms and conditions
