1
Introduction
This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered by Thimze Media.
By placing an order, you agree to the terms below.
Policy: Shipping & delivery
Shipping & Delivery
How your order is processed, produced and delivered by Thimze Media. By placing an order, you agree to the terms below.
Worldwide Delivery
Pickup available
Fees shown at checkout
3 – 7 daysTypical production time, some orders may take longer
1 – 2 daysDelivery within Lagos
1 – 3 daysDelivery outside Lagos
24 hoursWindow to report damaged or missing items
How your order gets to you
From payment to your door. Processing time is separate from delivery time.
1Full paymentOrder is confirmed once payment is received
2Design approvedFiles submitted and approved
3ProductionTypically 3 – 7 business days, some may extend
4DispatchLogistics partner, rider or pickup
DeliveredLagos 1 – 2 days, outside 1 – 3 days
The full policy
Everything in one place. Jump to any section.
2
Order Processing
Orders are processed only after
- Full payment is received
- Design files are submitted and approved
Processing time depends on
- Product type
- Order volume
- Production requirements
Processing time is separate from delivery time.
3
Production Timeline
- Production timelines are estimates, not guarantees
- Typical production may take 3 – 7 business days, and some orders may extend beyond that
Delays may occur due to
- High order volume
- Equipment or technical issues
- Material shortages
4
Delivery Options
We offer delivery through:
Third-party logistics providers
Local dispatch riders (nearby deliveries)
Pickup options
Available options will be shown at checkout.
5
Delivery Timeframe
Estimated delivery times:
LagosWithin 1 – 2 business days
Outside LagosWithin 1 – 3 business days
Delivery timelines are handled by third-party providers and may vary.
6
Delivery Fees
- Delivery fees are calculated at checkout
- Fees depend on location, order volume, delivery method
- Shipping fees are non-refundable
7
Order Tracking
Where available:
- Tracking details will be provided after shipment
- Customers are responsible for monitoring delivery updates
8
Failed or Delayed Delivery
We are not responsible for delivery failures caused by:
- Incorrect or incomplete address
- Unreachable phone number
- Customer unavailability
If a delivery fails, redelivery may attract additional charges.
9
Risk & Ownership
Risk transfers to the customer once the order is handed over to the delivery provider.
We are not liable for
- Loss
- Theft
- Damage during transit (handled by logistics partner)
10
Damaged or Missing Items
If your order arrives damaged or incomplete, report within 24 hours of delivery.
Open a support ticket from your account with your order number and clear photos/videos. You can also message us on WhatsApp.
We will investigate and provide resolution where applicable.
Something wrong with your delivery?
Order number plus clear photos or videos, within 24 hours.
11
Orders Pickup
For pickup:
- Customers will be notified when orders are ready
- Orders must be picked up within 1 – 30 business days
We are not responsible for items not picked up within the timeframe.
12
Delivery Delays Disclaimer
We are not liable for delays caused by:
- Logistics partner issues
- Traffic or weather conditions
Need Help?
For the fastest help, open a support ticket from your account. You can also email orders@print.thimzemedia.com or reach out on WhatsApp for questions related to order terms and conditions.
