Pick a product, choose your size, finish and quantity, then add your artwork. You can upload your own design or request a design from our team. Then check out and pay.

Yes. Choose Custom in the quantity options and you'll be taken to WhatsApp, where our team will price your exact quantity.

Yes. For bulk runs, event branding or anything not listed on the site, request a quote and our team will send you a price.

Yes. Add everything to your cart and check out once. Each item keeps its own artwork and options.

Contact us as soon as possible. We can usually make changes before your order goes into production, but not once printing has started.

Send a high-resolution, print-ready file. PDF works best, but high-quality JPG and PNG files are fine. A low-quality file can print blurry, and Thimze Media isn't responsible for issues caused by the uploaded file.

Yes. Choose Request a Design when you add the product to your cart, tell us your business name and what it should say, and upload your logo if you have one. Our team designs it for you.

Yes. When our team designs for you, your order waits for your approval before it goes into production, so nothing prints until you're happy with it.

It depends on the product. Where a design fee applies, it's shown in the design option before you add the product to your cart, so you'll see it before you pay.

You can pay by card through Paystack, by bank transfer, or with your Thimze Media wallet balance.

You pay at checkout when you place your order. Your order goes into production once payment is confirmed.

Yes. A receipt is attached to your order confirmation email, and you can download it anytime from your order in My Account.

Yes. Enter your coupon code at checkout. Gift cards are redeemed into your wallet first, and you then pay with your wallet balance at checkout.

Each product page shows its delivery time under the product name. Most orders take between 1 and 7 working days, depending on the product, quantity and finishing.

Selected products are on our 24-hour list. Order them before 12PM and they arrive the next day.

Yes. We deliver across Nigeria. Choose your state and city at checkout to see your delivery fee before you pay.

The delivery fee depends on your state and city and is shown at checkout before you pay.

We're at 29 Anifowose St, Somolu, Lagos. We're open Monday to Saturday, 9am to 6pm.

Go to the Track Order page and enter your order number with the email or phone number you used at checkout. You don't need to be logged in.

Log in to your account and you'll see all your orders. You can also find your order number in your order confirmation email.

Your tracking page shows each stage your order moves through, from payment confirmed to production to delivery. Orders where our team is designing for you also show an Awaiting Design Approval stage until you approve the design.

If you requested a design, your order waits for your approval before printing starts. If you uploaded artwork, our team may be reviewing it. Check your email and WhatsApp for any message from us.

No, you can check out as a guest. With an account you can see all your orders and invoices in one place, reorder in a click, keep a wallet balance, earn from referrals and open support tickets.

Click Create an account and either sign up with Google or register with your email. For email sign-up, enter your full name, email address and phone or WhatsApp number, plus a referral code if a friend gave you one. We'll email you a 6-digit code to verify your address, and your account is ready.

Yes. Tick I'm registering as a business on the sign-up form and enter your business name. Business support tickets are tagged so our team can prioritise them. Once your account is created, only our team can change the business name, so contact support if it needs updating.

Enter your email address and tap Continue. We'll email you a 6-digit code, and entering it signs you in. You can also tap Continue with Google. There's no password to remember.

Check your spam and promotions folders, and make sure you entered the email address you signed up with. You can tap Resend code after one minute. If it still doesn't arrive, send us an email at info@print.thimzemedia.com

Each code expires after 10 minutes, and after 5 wrong tries you'll need a new one. Tap Resend code and use the newest code in your inbox.

We send an alert whenever someone signs in to your account so you know it was you. If you didn't sign in, contact us straight away.

My Account is your dashboard. From the menu you can view your orders and invoices, see your quotes and designs, manage your addresses and wishlist, top up your wallet, share your referral code, view gift cards, read notifications and contact support. Tap Take Tour on the dashboard for a quick walkthrough.

Go to Settings in My Account to change your name and email address. Your delivery address and phone number are under Addresses, and your saved address fills in automatically at checkout.

Yes. Go to Settings and use Delete Account under Danger Zone. This permanently removes your profile, saved addresses and wallet balance. Your order history may be kept for legal and accounting purposes. It can't be undone, so use up your wallet balance first.

Open My Orders. Each order shows its status and estimated delivery date, with buttons to view the order, reorder it or get help.

Open the order and tap Download Invoice, or go to Invoices in My Account to see every order's invoice in one list. You can filter them by status or date.

Tap Reorder on the order in My Orders, or Order Again inside the order. The same items go straight into your cart.

Open the order in My Account and tap Pay Now to see our bank details. After you transfer, upload your proof of payment there as a JPG, PNG or PDF up to 5MB. Your order is confirmed once our team verifies the payment.

Go to Your Designs in My Account. It lists the designs from your past orders, and you can filter by product or date and tap Order Again.

Go to Quotes in My Account. Each quote shows its status and total, and you can add it to your cart to pay, download it or request a similar one.

Open Notifications in My Account. Updates about your orders and account appear there, and you can mark them all as read.

Yes. Tap Rate this Product on the order in My Orders to leave a rating and review.

Your wallet holds a naira balance you can spend on any order. It fills up when you top it up, when you earn referral rewards and when you redeem a gift card.

Go to Wallet in My Account, tap Top Up, enter the amount and pay by card through Paystack. Each top-up can be from ₦500 to ₦500,000, and the balance shows as soon as payment is confirmed.

At checkout, tick the option to use your wallet balance. The amount is taken off your total straight away. If your balance doesn't cover the whole order, pay the rest by card or bank transfer.

The Transaction History on your Wallet page lists every top-up, reward and payment, with your balance after each one.

Go to Referrals in My Account and copy your referral code or link. Share it on WhatsApp, Facebook, X or by email. Your friend gets 10% off their first order, and when they register with your link or code and complete an order of ₦10,000 or more, ₦1,000 goes straight into your wallet.

Your Referrals page shows your total referrals, how many converted and how much you've earned, plus a list of each friend with their status.

Your friend needs to register a new account using your link or code, then complete an order of ₦10,000 or more. Referrals don't count for people who already had an account, for smaller orders or for your own orders. Some referrals are checked by our team before the reward is paid, so it can take a little longer.

Go to Gift Cards in My Account. The Sent tab lists cards you've bought for others, and you can resend them from there. The Received tab shows cards sent to you and whether their value has gone into your wallet.

Tap the heart on any product to add it to your wishlist. You'll find everything you saved under Wishlist in My Account, with an Add to Cart button on each item.

Tap Get Help on the order, or go to Support in My Account and open a ticket. Add a subject and message, choose a priority and attach a photo or PDF up to 5MB if it helps. Our team replies in the ticket, and you can close it once it's sorted. You can also reach us on WhatsApp or call 0907 628 9706.

Buy a digital gift card, then download it or copy the code from the pop-up after payment and send it by WhatsApp or email.

Log in, then enter the code on the Redeem a Gift Card page. The value goes straight into your Thimze Media wallet, ready to spend on any order.

No, Thimze Media gift cards don't expire.

Contact us as soon as you receive your order and send photos of the issue. If the problem is a print fault on our side, we'll make it right.

Because every item is printed to your design, we can't take returns for a change of mind. Please check your design, spelling and quantities carefully before you pay or approve a proof.